The 988 Crisis Jam Learning Community is the collaborative network dedicated to sharing insights, best practices, and innovations to strengthen and improve the 988 Suicide and Crisis Lifeline system across the U.S.
In 988 Crisis Jam Episode 238 - Big Feelings in the Real World - the benefits of Restorative Just Culture are discussed. Safety grows when we repair, restore, and learn together after something goes wrong. Restorative Just Culture does just that, aiming to repair trust and relationships damaged after an incident. It allows all parties to discuss how they have been affected, and collaboratively decide what should be done to repair the harm. https://vimeo.com/1138081393?share=copy&fl=sv&fe=ci
Following on that, in Episode 239, Anouschka Visser, a clinical psychologist and director at GGZ Delfland, a mental healthcare provider in The Netherlands, shares about the Safety-II approach at GGZ Delfland — learning not only from what goes wrong, but also from what goes right, by understanding how safety actually emerges in daily practice. Safety-II is about learning from everyday work — the thousands of things that go right because of the skill and adaptability of staff. Looking at the broader context - what helps professionals succeed, even under pressure? - instead of focusing on isolated errors or a single “root cause”. It’s a shift from seeing people as the problem to seeing them as the source of resilience in a complex system.
At GGZ Delfland, they believe this shift — from avoiding harm to understanding success — is essential for building a truly safe, compassionate, and resilient mental-health system. https://vimeo.com/1138082246?share=copy&fl=sv&fe=ci