Communication is fundamental to effective healthcare. Questions and active listening are known to be important. Clean Language questions are designed to enable clarity and understanding while minimizing assumptions and bias. Clean Language questions can be used in a wide variety of healthcare roles and settings, in conversations with patients, families and colleagues.
Saskie Dorman and Judy Rees publiced an original research about the use of Clean Language in healthcare in the British Medical Journal: Using the communication technique of Clean Language in healthcare: an exploratory survey. In the research, respondents noted enabling engagement, confidence, clarity, insight and understanding through use of Clean Language as well as its impact on humanizing healthcare.
At the knowledge congress of the Dutch Association of Mental Health and Addiction Care (de Nederlandse ggz) on June 25, Saskie will be sharing her experience with Clean Language in Healthcare.